As a result of additional precautions being taken at our distribution center, along with general COVID related shipping delays, some pre-orders placed may experience additional wait times. If you have placed an order in the last 60 days, we will send you an email update on the status of your order, and any delays that we expect. You can cancel your order at any point by emailing us at support@goclove.com.
The pre-order dates are shown under each shoe size selected, during checkout and on the order confirmation page, along with in your order confirmation email. We will notify you via email if there are any shipping delays, or order updates. We will also send you a shipping confirmation email once your order has shipped from our distribution center.
If your order is delayed at all, we will reach out to you via email with an update. You can cancel your order at any time before it ships by emailing our customer experience team at support@goclove.com.
You will be charged for your shoes at the time of purchase. If you would like to cancel your order before it has shipped, please reach out to our customer experience team at support@goclove.com.
Yes, we are happy to cancel your order for a full refund if the order has not yet shipped. Please email us at support@goclove.com for further assistance.
We are still accepting returns and exchanges and have extended our return window to within 30 days of delivery on unworn items. You can initiate a return or exchange in our returns portal: https://goclove.happyreturns.com/
We are keeping a close eye on the situation and will send an email to our customers once our operations are back to normal. You can subscribe to our emails on our website to be kept in the loop, if you have not already!
