Clove healthcare shoes are made of Clarino™, a fabric that is liquid-repellant, stain resistant, abrasion resistant, and (most importantly) easy to clean! Clarino™ is an advanced fabric that has the same microstructure as genuine leather, but is animal free.
We also incorporated a neoprene sock that allows easy slip-on and slip-off, with a liquid-repellant top layer and perforations for breathability.
We don't have a warranty but we are more than happy to discuss any concerns you might have on a case by case basis. Simply email us at firstname.lastname@example.org and include any photos that you think might help us!
Our shoes run true-to-size. We recommend that you size up by .5 of your standard size if you typically wear wide width shoes - this will give you 4 more millimeters of length and some extra width. Because our shoes are made of Clarino, a microfiber fabric that mimics real leather, they'll stretch slightly over time and mold to your feet for increased comfort.
We think that one of the best parts of our shoes is how easy they are to clean! Simply wipe shoes with a damp cloth or wet wipe to remove dirt and stains. We recommend that you periodically remove your insoles and machine wash, cold to keep things extra fresh.
We do not recommend washing the shoes themselves in the washing machine.
Our compression socks run from Small to Large, refer to the Clove size chart below to help you find the perfect fit:
To keep your socks looking and smelling fresh, machine wash cold with like colors. Do not bleach, do not iron and do not tumble dry.
Right here! Clove shoes are sold exclusively on our website, www.goclove.com.
Clove periodically releases limited edition colorways! Become a Clove insider so you'll be the first to know when we add or re-stock limited edition colors by signing up at this link: https://goclove.attn.tv/p/bCI/landing-page
Clove shoes are designed with the needs of healthcare workers in mind. However, anyone who wants a sneaker that's insanely comfortable and easy to clean can wear Clove shoes.
Clove ships anywhere in the continental U.S. and Alaska/Hawaii, as well as anywhere in Canada.
Clove offers free standard shipping in the United States! Shipping to Canada is dynamically priced at checkout based on location.
Once your order has been shipped from our warehouse, you will receive an email with a tracking number. Many of our sizes and colors are on pre-order and will ship as indicated at check out!
Orders will ship from our warehouse in Pennsylvania within 5-7 business days unless otherwise indicated on our website. If your shoes are on pre-order, they will ship by the pre-order date listed at the time of purchase. With standard ground U.S. shipping and Passport Canada shipping, your order will arrive within 5-7 business days after you receive your shipping confirmation email.
Returns and Exchanges
For exchanges for size, start by visiting our Returns Center. You will be able to choose your exchange online which will be shipped as soon as you drop off your item in the mail.
Please note that we do not accept exchanges on Canadian orders, however, you may return eligible items and repurchase your preferred size.
Because our shoes are made of Clarino, a microfiber fabric that mimics real leather, they'll stretch slightly over time and mold to your feet for increased comfort. If the length feels good and you don't usually wear wide shoes, you should have the right size. We have a Fit Guarantee, so you can always email us at email@example.com to help you find the perfect Clove fit!
Once your return items have been dropped off in the mail, your exchange order will be placed and you will receive an email confirmation. If your exchange item goes out of stock before your original order is scanned via the carrier, your original order will be refunded. Exchanged items are processed once the returning items are received—not any time beforehand.
Start by visiting our Returns Center. You can print a shipping label and drop off or schedule a pickup with the carrier listed on the label. You can also drop it off at one of our return partner's convenient locations across the country - just make sure you have your order number handy!
You will receive an email when your return is received and your refund has been processed. We charge a $5 restocking fee for returns from the United States.
Start by filling out this form. You can print a shipping label and drop off or schedule a pickup with Canada Post. We don't accept exchanges on Canadian orders and ask that you return the order for a refund.Please email firstname.lastname@example.org when you have returned your shoes by mail and we will process a refund to your original form of payment. We charge a $15 restocking fee for returns from Canada.
Rates for taxes and duties are set by the Canadian government and are based on the value of the goods and the country of manufacture. All duties and taxes for Canadian orders are charged at checkout and are nonrefundable.
How to get your Duties & GST/PST refunded (Canada Only)
As a Canadian customer, you will be eligible to reclaim the Canadian import duties and sales tax (GST/PST) for your return through Canada's Casual Refund Program.
To do so, please download the Canada Border Services Agency (CBSA) form and follow the instructions. In order to successfully complete the form, you will need two pieces of supporting documentation to receive a refund from CBSA: 1. Your order refund confirmation email from Clove 2. The import details report that documents the value of the duties/taxes that were paid. To obtain this, please email our international shipping carrier, Passport, at email@example.com with your Passport tracking # in the subject line. They will reply with attached documentation.
Once your items have been dropped off in the mail, and reviewed by our team your refund will be initiated immediately. Please include the original packaging. Returns made at one of our in-person locations will be issued immediately.
Please allow 5-10 business days for your refund to be processed by your bank.
Your order number can be found in the subject line of your order confirmation email.
Being a healthcare professional is stressful enough - the last thing you need to worry about is making sure your shoes fit. That’s why Clove has a Fit Guarantee.
If you aren’t happy with the fit of your Clove shoes, email us at firstname.lastname@example.org and our customer experience team will work with you to find the perfect Clove fit.
For all other questions related to Clove returns & exchanges please email us at email@example.com with any additional questions you have.
Yes, we offer a number of financing options via our partnership with Affirm. You can apply for financing through Affirm at check out by selecting "Pay monthly with Affirm".
In medical shorthand, the bar above the ‘c’ means ‘with’. With this in mind, the name ‘Clove’ means ‘With Love’ - because everything we are and everything we do is with love.
We started Clove to support the healthcare workers who devote their lives to supporting others. That’s why “you support them, we support you” is written inside every pair of Clove sneakers - to remind you that someone is here to support you, too.