Returns & Exchanges

For exchanges for size, start by visiting our Returns Center. You will be able to choose your exchange online which will be shipped as soon as you drop off your item in the mail.

Please note that we do not accept exchanges on Canadian orders, however, you may return eligible items and repurchase your preferred size.

Because our shoes are made of Clarino, a microfiber fabric that mimics real leather, they'll stretch slightly over time and mold to your feet for increased comfort. If the length feels good and you don't usually wear wide shoes, you should have the right size. We have a Fit Guarantee, so you can always email us at support@goclove.com to help you find the perfect Clove fit!

Once your return items have been dropped off in the mail, your exchange order will be placed and you will receive an email confirmation. If your exchange item goes out of stock before your original order is  scanned via the carrier, your original order will be refunded. Exchanged items are processed once the returning items are received—not any time beforehand.

Orders will ship from our warehouse in Pennsylvania within 7-10 business days unless otherwise indicated on our website. If your shoes are on pre-order, they will ship by the pre-order date listed at the time of purchase. With standard ground U.S. shipping and Passport Canada shipping, your order will arrive within 7-10 business days after you receive your shipping confirmation email.

Start by visiting our Returns Center. You can print a shipping label and drop off or schedule a pickup with the carrier listed on the label. You can also drop it off at one of our return partner's convenient locations across the country - just make sure you have your order number handy!

We charge a $5 restocking fee for all returns and you will receive an email when your return is received and your refund has been processed. 

Start by visiting our Returns Center. You can print a shipping label and drop off or schedule a pickup with Canada Post. We don't accept exchanges on Canadian orders and ask that you return the order for a refund.

You will receive an email when your return is received and your refund has been processed. We charge a $15 restocking fee for returns from Canada.  

Rates for taxes and duties are set by the Canadian government and are based on the value of the goods and the country of manufacture. All duties and taxes for Canadian orders are charged at checkout and are nonrefundable. 

How to get your Duties & GST/PST refunded (Canada Only)

As a Canadian customer, you will be eligible to reclaim the Canadian import duties and sales tax (GST/PST) for your return through Canada's Casual Refund Program.

To do so, please download THIS Canada Border Services Agency (CBSA) form and follow the instructions. In order to successfully complete the form, you will need two pieces of supporting documentation to receive a refund from CBSA:

1. Your order refund confirmation email from Clove
2. The import details report that shows how much duties/taxes were paid. To obtain this, please email our international shipping carrier, Passport, at returns@passportshipping.com with your Passport Tracking # in the subject line. They will reply with attached documentation.

You can always email support@goclove.com if you have additional questions about your return.

Once your items have been dropped off in the mail, and reviewed by our team your refund will be initiated immediately. Please include the original packaging. Returns made in person at the return bar will be refunded immediately. 

Please allow 7- 10 business days for your refund to be processed by your bank.

Your order number can be found in the subject line of your order confirmation email.

Being a healthcare professional is stressful enough - the last thing you need to worry about is making sure your shoes fit. That’s why Clove has a Fit Guarantee.

If you aren’t happy with the fit of your Clove shoes, email us at support@goclove.com and our customer experience team will work with you to find the perfect Clove fit.