Returns & Exchanges

For exchanges for size, start by visiting our Returns Center. You will be able to choose your exchange online which will be shipped as soon as you drop off your item in the mail. For exchanges for pre-ordered sizes, please email support@goclove.com.

Because our shoes are made of Clarino, a microfiber fabric that mimics real leather, they'll stretch slightly over time and mold to your feet for increased comfort. If the length feels good and you don't usually wear wide shoes, you should have the right size. We have a Fit Guarantee, so you can always email us at support@goclove.com to help you find the perfect Clove fit!

Once your return items have been dropped off in the mail, your exchange order will be placed and you will receive an email confirmation. If your exchange item goes out of stock before your original order is  scanned via the carrier, your original order will be refunded. Exchanged items are processed once the returning items are received—not any time beforehand.

Orders processed will take 5-7 business days to arrive. Pre-orders will ship as indicated at checkout. Delivery details will be provided in your confirmation email.

Start by visiting our Returns Center. You can print a shipping label and drop off or schedule a pickup with the carrier listed on the label. You can also drop it off at one of our return partner's convenient locations across the country - just make sure you have your order number handy!

We charge a $5 restocking fee for all returns and you will receive an email when your return is received and your refund has been processed. 

Once your items have been dropped off in the mail, and reviewed by our team your refund will be initiated immediately. Please include the original packaging. Returns made in person at the return bar will be refunded immediately. 

Please allow 7- 10 business days for your refund to be processed by your bank.

Your order number can be found in the subject line of your order confirmation email.

Being a healthcare professional is stressful enough - the last thing you need to worry about is making sure your shoes fit. That’s why Clove has a Fit Guarantee.

If you aren’t happy with the fit of your Clove shoes, email us at support@goclove.com and our customer experience team will work with you to find the perfect Clove fit.