Returns & Exchanges

U.S. Customers:

Shoes in new condition may be returned or exchanged within 30 days of delivery. We partner with Happy Returns to make your returns and exchanges easy!

For exchanges, we will cover the cost of return shipping, as well as shipping on your new order. 

For returns, we cover the up-front cost of return shipping, but we do charge a $7.50 restocking fee, which is deducted from your refund. 

Please be aware that any shipping costs associated with your original order are non-refundable, regardless of whether you are returning or exchanging your items. 

Canadian Customers:

Shoes in new condition may be returned within 30 days of receipt. We partner with Happy Returns to make your returns easy!

Please note that we do not accept exchanges on Canadian orders. However, you may return eligible items and repurchase your preferred shoe.

We cover the up-front cost of return shipping, but we do assess a $15 restocking fee, which is deducted from your refund. 

Please be aware that any shipping costs associated with your original order are non-refundable, even if you are returning your items.

U.S. Customers:

Start by visiting our Returns Center. You will be able to select your preferred size and color, and then you will have the option to either return your shoes in the mail using a prepaid shipping label or to drop them off in person at a Happy Returns return bar location. Your new order will be shipped as soon as your original item is returned. 

Canadian Customers:

We do not accept exchanges on Canadian orders. However, you may return eligible items and repurchase your preferred size.

US Customers

Start by visiting our Returns Center. You'll have the option to either return your shoes in the mail using a prepaid shipping label or to drop them off in person at a Happy Returns return bar location.

You will receive an email when your return is received and your refund has been processed. We charge a $7.50 USD restocking fee for returns.

Canadian Customers

Start by visiting our Returns Center. Our portal will generate a prepaid shipping label for your return.

You will receive an email when your return is received and your refund has been processed. We charge a $15 CAD restocking fee for returns.  

Rates for taxes and duties are set by the Canadian government and are based on the value of the goods and the country of manufacture. All duties and taxes for Canadian orders are charged at checkout. 

How to get your Duties & GST/PST refunded

As a Canadian customer, you are eligible to reclaim the Canadian import duties and sales tax (GST/PST) for your return through Canada's Casual Refund Program.

To start this process, please download a Canada Border Services Agency (CBSA) form and follow the instructions. In order to successfully complete the form, you will need two pieces of supporting documentation to receive a refund from CBSA:

1. Your order refund confirmation email from Clove

2. The import details report, which indicates the value of the duties/taxes that were paid. To obtain this, please email our international shipping carrier, Passport, at returns@passportshipping.com with your Passport tracking number in the subject line. They will reply with the necessary documentation attached.

You can always email support@goclove.com if you have additional questions about your return.

Once the return is scanned into our system, your refund will be processed. If you choose to return your shoes using a Happy Returns return bar, your refund will be issued at that time.

Please allow 7-10 business days for your refund to be processed by your financial institution. Reimbursement of funds will be allocated back to the original form of payment used for purchase. 

Your order number can be found in the subject line of your order confirmation email! If you have any issues locating your order number, our team is happy to assist at support@goclove.com.